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We do our best to create items that meet your specifications and that you love. If an item is not satisfactory and you feel that it is not what you ordered, please contact us immediately. Unused, sealed items may be returned within 7 days of receipt for a refund. Once we receive the returned item(s), the charges will be credited to you (return shipping is your responsibility, and any initial shipping charges are non refundable). If the item is damaged during transport, please contact us within 5 days of receiving the item. Take a picture of the PACKAGE AND THE ITEM(s) and send us photos right away.